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Madrid

Meet JUMP. Electric scooters that provide a boost up to 25km/h as you ride.

Reserve on Uber

Go further, get there faster, and have more fun.

0.17€ per minute, 1€ unlock fee.

  • Clock starts when you reserve a scooter via the Uber app.

  • Reserve your scooter for up to 15 minutes before you start the trip.

  • VAT included.

Parking zone

Ending your ride outside of the system area may result in an additional fee.

Start riding

Find and reserve an e-bike near you on Uber

FAQ

You’ll be able to find and reserve a scooter using the Uber app.

  • You can drive it on bicycle lanes, bike tracks, streets of one-way lane, which represent 80% of the streets of Madrid.

  • Also for bike-sidewalks and bike paths, at moderate speed and respecting the priority of pedestrians at the marked crossings.

  • In the parks, you can go through those routes where it is allowed. If they are shared with the pedestrian, the speed is limited to 5 kilometers per hour.

  • Remember that like the rest of the vehicles, you must comply with the maximum speed limit and traffic regulations.

Park your scooter out of the way of pedestrians and other vehicles and make sure you follow the detailed parking guidelines below.

The scooters, like the rest of the vehicles of urban mobility of type A and B, must park in the areas reserved to motorcycles and bicycles. If there are no reservations nearby, you can park in the general parking zone of the road.

You cannot leave your scooter:

  • On sidewalks of streets of special protection for the pedestrian or where there is a specific sign that prohibits it, as in Gran Vía.

  • In the areas reserved for taxis, Municipal Transport Company (EMT) and public transport, as well as in the pedestrian space related.

  • In the places reserved for parking for people with reduced mobility.

  • Docked to traffic signal elements, plants, streetlights, benches or canopies. On the other hand, they can be docked to fences or other elements of urban furniture when they do not hinder or prevent their use and maintenance.

See guidelines below to park it correctly.

For your safety and the road safety of other people, you can not drive on electric scooters or other urban mobility vehicles (VMU) on the sidewalks, bus lanes, roads with more than one lane in each direction, and tranches and accesses without traffic lights of M-30.

Please check the app to review the no parking zones.

On sidewalks of streets of special protection for the pedestrian or where there is a specific sign that prohibits it, as in Gran Vía.

In the areas reserved for taxis, Municipal Transport Company (EMT) and public transport, as well as in the pedestrian space related.

In the places reserved for parking for people with reduced mobility.

Docked to traffic signal elements, plants, streetlights, benches or canopies.

On the other hand, they can be docked to fences or other elements of urban furniture when they do not hinder or prevent their use and maintenance.

"The scooters, like the rest of the vehicles of urban mobility of type A and B, must park in the areas reserved to motorcycles and bicycles. If there are no reservations nearby, you can park in the general parking zone of the road.

And on the sidewalk? Only as a last resort and as long as you do it next to the curb and leave more than three meters wide free and two with respect to the tactile pavement. On sidewalks of less than six meters, leave the scooter parallel to the curb. And, if the sidewalk has more than six meters, in half-block or angle next to the curb."

Jump has purchased a civil liability insurance policy covering your civil liability for damages that you may cause to third parties and their property arising out of an accident. This policy has a limit of liability of €1,000,000 per accident.

The Insurer is XL Insurance Company SE Spanish Branch (part of AXA XL, a division of AXA), an insurance company domiciled 8 St. Stephen's Green, Dublin 2, in Ireland, registered under number 641686, regulated by the Central Bank of Ireland (www.centralbank.ie). Please see AXA XL’s privacy notice here: https://axaxl.com/privacy-and-cookies

If you’ve been involved in an accident then you should immediately stop circulating and park your bike or scooter in a designated space. Then make sure that you and everyone around you is safe and call the Municipal Police and/or emergency services through the 112 Emergencies phone number.

We also ask that you report this accident to Uber either through the in-app help section. To get help, please select ""Help"", ""Safety and security"" and then tap on the article with the title ""I was involved in an accident"" and enter the details. A member of our support team will call you back as soon as possible. In case you don't have an Uber account, please get in contact through email at support-es@jump.com

If the accident involves any third party injury or damage, we ask that you exchange contact details with the third party and request that they report this to Uber through the following email address (support-es@jump.com) and specify the contact number they wish to be called back on.

What should I do if a third party involved in an accident demands or mentions compensation?

If any third party involved in the accident demands or mentions compensation from you, whether in writing or otherwise, you must notify XL Insurance Company SE’s claims representative using the

Broadspire - by Crawford & Company Spain C/ Miguel Ángel 14 1ª PL 28010 Madrid (Spain) E-mail address: uberjump@broadspire.es

Broadspire will confirm any actions you may need to take. Please note that is very important that you do not admit liability, enter into any negotiations, or agree to pay or settle any third party demands for compensation.

For any other issues, please go to https://help.jumpbikes.com/hc/es-es